Shipping policy
Bexemag is operated by SINEM CALISKAN LLC. This Shipping Policy explains how we process and deliver orders placed on bexemag.co.
1. Where We Ship
We currently ship to addresses within the United States & Europe Uninon, including APO/FPO/DPO addresses where carrier service is available.
We do not ship to freight forwarders. Orders placed to a freight forwarding address are shipped at the customer's own risk, and we cannot honor our return or warranty terms once a package is received by a forwarder.
2. Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday begin processing on the next business day.
During new product launches, promotional periods, and peak seasons (e.g., Black Friday, Christmas), processing may take slightly longer. If we expect a significant delay, we will notify you by email.
3. Delivery Time
Estimated delivery time after processing is 8–14 business days.
Total estimated time from order to delivery: approximately 9–17 business days.
Our products are shipped directly from our manufacturing and fulfillment partners in China. Transit times are estimates provided by our carriers and are not guaranteed. Delivery may be affected by customs clearance, carrier backlogs, weather, or other events outside our control.
4. Shipping Rates
Applicable shipping charges are calculated and displayed at checkout before you complete your purchase.
5. Tracking Your Order
Once your order ships, you will receive a confirmation email containing a tracking number and a link to track your package.
Please allow 3–5 business days after shipment for tracking information to become active. Tracking may show limited scans while the package is in international transit, and will update more frequently once it enters the U.S. domestic network.
If you have not received a shipping confirmation within 5 business days of ordering, please check your spam folder and then contact us via our mail.
6. Split Shipments
If you order multiple items, they may ship separately and arrive on different dates at no additional cost to you. You will receive separate tracking numbers for each shipment.
7. Customs, Duties, and Import Taxes
For orders shipped to the United States, any applicable duties and import taxes are covered by us. You will not be asked to pay additional customs fees upon delivery.
If you are ever contacted by a carrier requesting a customs payment on a Bexemag order, please do not pay it and contact us immediately.
8. Incorrect Addresses
Please review your shipping address carefully at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
If you notice an error, contact our mail within 12 hours of placing your order. We will do our best to correct the address before the order enters fulfillment, but we cannot guarantee changes once processing has begun.
Packages returned to us due to an undeliverable or incorrect address may be reshipped at the customer's expense, or refunded less original shipping costs.
9. Lost, Stolen, or Delayed Packages
- Not delivered after 25 business days: Contact us at via our mail and we will investigate with the carrier. If the package is confirmed lost in transit, we will send a free replacement or issue a full refund, at your choice.
- Marked delivered but not received: Please check with household members, neighbors, and your building's mail area, and allow 48 hours — carriers occasionally scan packages early. If it still has not appeared, contact us and we will open a carrier investigation.
- Stolen after confirmed delivery: We are not liable for packages stolen after the carrier confirms delivery to the correct address, but we will assist you in filing a carrier claim.
10. Order Cancellations
You may cancel your order for a full refund within 12 hours of placing it, provided it has not yet entered fulfillment. Email us with your order number.
Once an order has shipped, it can no longer be cancelled. You may instead return it under our Return & Refund Policy page.
