Refund policy


Bexemag.co is operated by SINEM CALISKAN LLC. We want you to be completely satisfied with your purchase. If you are not, we're here to help.

1. 30-Day Return Window

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

  • In the same condition you received it — unused or only lightly tested, undamaged, and free of scratches, wear, or adhesive residue
  • In its original packaging, with all accessories, cables, mounts, inserts, and documentation included
  • Accompanied by proof of purchase (order number or receipt)

Requests made more than 30 days after delivery cannot be accepted, though your 1-year limited warranty may still apply.  You can check all details in our warranty policy page.

2. How to Start a Return

  1. Email info@bexemag.com with the subject line "Return Request — [Your Order Number]."
  2. Include your order number, the item(s) you wish to return, the reason for the return, and clear photos of the product and its packaging.
  3. Our team will respond within 24–48 hours with a Return Merchandise Authorization (RMA) number and the correct return address.

Important: Do not ship any item back before receiving an RMA number and return address from us. Items returned without authorization, or sent to the address on the original package, cannot be processed or refunded.

3. Return Shipping Costs

If the product is defective, damaged on arrival, or not what you ordered: We cover the full cost of return shipping. We will provide a prepaid return label, or reimburse your shipping cost with a receipt.

If you are returning for any other reason (changed your mind, no longer needed, ordered the wrong model, incompatible with your device): The customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

We recommend using a trackable shipping service. We cannot issue a refund for a return we do not receive, and we are not responsible for items lost or damaged in return transit.

4. Damaged or Defective on Arrival

If your item arrives damaged or defective, contact us at info@bexemag.com within 7 days of delivery with photos or a short video showing the issue.

We will arrange a free replacement or a full refund, including all shipping costs, at your choice. In many cases we will not require the defective item to be shipped back.

5. Refunds

Once we receive and inspect your return, we will email you to confirm approval or rejection.

  • Approved refunds are issued to your original payment method within 3–5 business days of approval.
  • Your bank or card issuer may take an additional 5–10 business days to post the refund to your account.
  • You will receive a refund confirmation email once processed.

If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact info@bexemag.com.

6. Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want. This ensures you receive the replacement as quickly as possible.

If you prefer a direct exchange, email us and we will arrange it, though it may add processing time.

7. Non-Returnable Items

The following cannot be returned or refunded:

  • Items returned more than 30 days after delivery
  • Items showing signs of misuse, physical damage, disassembly, unauthorized repair, or normal wear from extended use
  • Items missing original packaging, accessories, or components
  • Free gifts, promotional items, and gift cards
  • Items marked "Final Sale" or "Clearance" at the time of purchase
  • Products not purchased directly from bexemag.co (please contact the retailer you purchased from)

8. Partial Refunds

We reserve the right to issue a partial refund, or to decline a return, if an item is returned in a condition that is not as described. For example, with missing accessories, damaged retail packaging, or visible wear. We will always contact you and explain before making a partial refund.

9. Late or Missing Deliveries

If your order has not arrived within 25 business days of shipping, that situation is handled as a lost package, not a return. Please contact us.

10. Contact Us

SINEM CALISKAN LLC [Street Address] [City, State ZIP] United States

Email: info@bexemag.com Support hours: [Monday–Friday, 9:00 AM – 5:00 PM ET]